Refund Policy

At Tori’s Tidy Team, we are committed to providing high-quality cleaning services and ensuring customer satisfaction. Please read our refund policy carefully:

 

1. Service Satisfaction Guarantee

 

If you are not satisfied with the service provided, please notify us within 24 hours of your appointment. We will offer a free re-clean of the specific area(s) you’re unhappy with.

 

2. Refund Eligibility

• Refunds may be issued in the following cases:The service was not delivered as booked due to an error on our part.

• You cancelled with at least 24 hours’ notice and had already pre-paid.

• A cleaner failed to attend and a suitable alternative could not be arranged.

 

3. Non-Refundable Situations

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Refunds will not be issued if:

 

• You fail to provide access to the property at the agreed time.

• Cancellations are made less than 24 hours before the appointment.

• The dissatisfaction arises from issues outside our control, such as pre-existing damage, unrealistic expectations, or refusal of a re-clean

 

.4. How Refunds Are Processed

 

• Approved refunds will be processed within 7 working days via the original payment method.

• You will receive confirmation once the refund has been initiated.

 

5. Contact Us

 

To request a refund or report an issue, please contact us within 24 hours of your service:

 

Email: toristidyteam@gmail.com

 

Phone: 07354677544We’re here to help and will always do our best to resolve any concerns promptly and fairly.